Bilingual Customer Service Representative

Join to apply for the Bilingual Customer Service Representative role at Florida One Insurance
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Join Florida One Insurance as a Full‑Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you’ll have the unique opportunity to engage directly with customers, solving their insurance‑related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base and contribute to a competitive salary range from $42,600 to $92,000 annually.

• Check emails and voicemails before diving into assisting clients.
• Field calls and welcome walk‑in customers in both English and Spanish.
• Assist clients with inquiries about policies, processing changes, and managing claims.
• Collaborate with agents to provide exceptional customer service.
• Help clients understand their coverage and provide reassurance after an accident.

• Strong communication abilities in English and Spanish.
• Empathy and compassion for clients dealing with stressful situations.
• Problem‑solving skills and the ability to think critically and creatively.
• Strong interpersonal skills to build rapport with clients and foster productive collaboration with the team.
• A customer‑centric mindset to ensure clients feel informed and valued.
• Flexibility and adaptability to thrive in a fast‑paced environment.

• Medical, Dental, Vision, Life Insurance.
• Competitive Salary ($42,600 to $92,000 annually).
• Paid Time Off.

• Entry level

• Full‑time

• Other
• Motor Vehicle Manufacturing

Make your move. If you think this job aligns with your requirements, then submitting an application is simple. Good luck!