Customer Support Agent

Overview

The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to insurance servicing inquiries related to homeowners insurance
• Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem‑solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs
• Nice to Have:
  • 2+ years of call center experience
  • Experience in insurance or mortgage services

• Contract to Hire
• Work Setup:
  Onsite during training then Hybrid (2 days onsite; 3 days WFH)
• Start Date:
  
  January 28, 2026
• Shift for Training: 9:30 AM – 6:00 PM
• Location:
  
  700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave., Daytona Beach, Florida, 32114
• Available Shifts after Training (Monday – Friday):
  • 10:30 AM – 7:00 PM

• Pay: $17.00–$18.50 per hour
• Medical, dental, vision, critical illness, accident, and hospital insurance
• 401(k) retirement savings plan (pre‑tax and Roth options)
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short‑term and long‑term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, vacation, or sick leave)

Contract to Hire position based in Daytona Beach, FL.

Equal Opportunity Employer – The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.