Cashier, Customer Service​/HelpDesk

Daytona Lagoon is Daytona Beach's premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees.

The FEC Cashier is responsible for providing excellent customer service and assisting guests throughout their visit to Daytona Lagoon. This position may work in the cashier, turnstile, cabana and front gate areas and requires employees to be knowledgeable about the park, attractions, operating hours, pricing, and policies.

Employees in this position are expected to maintain a positive, friendly, and professional attitude while interacting with guests and team members. The role requires strong attention to detail, the ability to multitask, and the ability to remain calm and professional in a fast- paced environment.

• Greet guests with a positive, friendly, and professional attitude.
• Provide excellent customer service and create a welcoming experience for all guests.
• Accurately process cash, credit, and debit transactions for purchases, including tickets, arcade credits, and food and beverage items.
• Operate the point-of-sale (POS) system accurately and efficiently.
• Maintain proper cash control and follow all cash-handling procedures.
• Answer guest questions regarding attractions, pricing, promotions, operating hours, park policies, and general information.
• Provide guests with directions and information regarding the location of attractions, restrooms, food and beverage locations, and other park amenities.
• Assist guests with membership or loyalty programs, if applicable.

• Work at the park's turnstiles and front gate as assigned.
• Check tickets, passes, and other required admission credentials.
• Check in all cabana rentals, escort guests to reserved cabanas and assist with any food/umbrella deliveries.
• Monitor guests entering the park and ensure proper admission procedures are followed.
• Conduct bag checks for all guests entering the park in accordance with Daytona Lagoon safetyand security procedures.
• Communicate park rules and safety requirements to guests when necessary.
• Maintain a professional and courteous demeanor when addressing guest questions or concerns at the entrance.
• Assist guests with questions regarding attraction locations, operating hours, pricing, and park policies.
• Immediately notify management of any prohibited items, safety concerns, guest incidents or other issues.

• Help ensure guests are following park rules and safety procedures.
• Remain alert and aware of surroundings while working in guest-facing areas.
• Immediately report accidents, safety concerns, suspicious activity, or operational issues to management.
• Follow all Daytona Lagoon safety, security, and emergency procedures.

• Assist with maintaining cleanliness and orderliness throughout the center, including admissions areas, turnstiles, front gate, and common areas.
• Maintain inventory organization and restocking in all retail areas.
• Report equipment or facility issues to management or the appropriate department.
• Assist with opening and closing duties as assigned.
• Help maintain an organized and welcoming environment for guests.

• Work closely with other team members and departments to ensure smooth park operations.
• Communicate effectively with coworkers and management.
• Assist other areas of the park when needed and as directed by management.
• Maintain a positive and professional attitude when working with both guests and team members.

• Previous cashier or customer service…