Attractions Attendant

Description

Daytona Lagoon is Daytona Beach’s premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees while upholding our core values:
Safety, Growth/Development, Service to Others, and Family.

Daytona Lagoon is seeking energetic, friendly, and safety-focused Attractions Attendants to join our team. Attractions Attendants play a key role in creating exceptional guest experiences by operating and monitoring attractions, enforcing safety rules, assisting guests, and maintaining a clean and welcoming environment throughout the park. This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer service

• Greet guests with enthusiasm and provide a welcoming atmosphere.
• Answer guest questions regarding attractions, policies, procedures, and park offerings.
• Resolve guest concerns professionally and elevate issues when necessary.
• Provide exceptional customer service that reflects Daytona Lagoon's commitment to guest satisfaction.

• Assist guests at attractions including go-karts, laser tag, mini golf, bumper cars, rock climbing, and other family entertainment activities.
• Explain attraction rules, requirements, and safety procedures before participation.
• Monitor attraction operations to ensure a safe and enjoyable experience for all guests.
• Assist guests with loading and unloading where applicable.
• Maintain attraction readiness by performing routine inspections and reporting concerns.

• Enforce all attraction safety rules and operating procedures.
• Monitor guest behavior to ensure compliance with park guidelines.
• Respond appropriately to emergencies and notify management of accidents, injuries, or operational concerns.
• Maintain awareness of safety standards and contribute to a culture of safety throughout the park.

• Maintain clean, organized, and guest-ready attraction areas.
• Assist with general park cleanliness, including attraction zones, arcade areas, walkways, ponds, and common spaces.
• Report equipment malfunctions or maintenance concerns promptly.
• Help ensure attraction equipment and operational areas remain safe and functional.

• Work collaboratively with team members and supervisors to support daily operations.
• Assist with opening, closing, and daily operational procedures.
• Communicate effectively with leadership regarding guest needs, safety concerns, and operational updates.
• Support additional duties as assigned to help ensure a successful guest experience

• Strong customer service and communication skills.
• Ability to interact positively with guests of all ages.
• Dependable, punctual, and team-oriented.
• Ability to remain calm and professional in busy or challenging situations.
• Willingness to learn attraction operations and safety procedures.
• Ability to work flexible schedules, including weekends, evenings, holidays, and peak operating periods.
• Ability to follow verbal and written instructions and take directions from supervisors and management.
• Demonstrates a positive attitude, willingness to learn, and the ability to accept feedback and coaching.
• Previous customer service, hospitality, recreation, entertainment, or amusement industry experience preferred.
• Knowledge of family entertainment attractions such as go-karts, laser tag, mini golf, or bumper cars preferred.
• Reliable transportation.

• Ability to stand and walk for extended periods.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to lift, carry, push, or pull light to moderate loads.
• Ability to work at heights and comfortably sustain heights of at least 10 feet while performing assigned job duties.
• Ability to assist guests and support attraction operations safely.
• Ability to maintain awareness and focus in a fast-paced environment.

This role involves working in a dynamic entertainment setting with both indoor and outdoor responsibilities. Attractions Attendants interact directly with guests throughout their shift and are expected to maintain a professional, friendly, and safety-focused attitude at all times. Peak schedules include weekends, evenings, school breaks, and holidays