Telecommunicator

Deadline to pass Criticall:
January 18, 2026

Starting Pay:
Telecommunicator I - $19.56 hourly

Sign-On Bonus available for qualified and certified candidates.

The Telecommunicator I is assigned to the VSO Emergency Communications Center located in Daytona Beach, Florida. This position performs various public safety communications tasks involving the reception of emergency and non-emergency telephone calls, utilizing a computer aided dispatch (CAD) system, for law enforcement, fire rescue, emergency medical services, and other related public safety services.

The Telecommunicator I must be able to interact positively and cooperatively with co-workers, customers, supervisors, and command staff, at times functioning under intense time pressure and while handling stressful situations. This position staffs an emergency communications center that operates 24 hours a day, 7 days per week, including holidays, weekends, and during public emergencies or disasters.

• Must be a minimum of 18 years old.
• Must possess a high school diploma or equivalent.
• Must meet State of Florida applicant requirements pursuant to FS 401.465.
• Must pass computerized pre-employment testing.
• Must successfully complete the Communications in-house academic program.
• Must receive Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certification within six (6) months of hire date.
• Must successfully complete Communications floor training on at least one (1) position.
• Must take and pass state certification examination within one (1) year of hire date.
• All Telecommunicators are required to learn and display proficiency in all skill sets (call taking, law dispatch, and fire rescue dispatch) to successfully complete their probationary period.
• Must be able to work a twelve (12) hour shift, rotating between dayshift and night shift, including holidays, weekends, and mandatory overtime to meet operational needs.

This position will require an extensive background investigation, including psychological exam and drug screening.

• Employee is required to demonstrate competency in all topics of instruction with an overall academic minimum passing score of 85%.
• Employee must successfully obtain the below listed certifications:
  • Emergency Medical Dispatch (EMD)
  • Cardiopulmonary Resuscitation (CPR)
  • National Incident Management System (NIMS) courses IS100.LEb, IS200, IS317, and IS700.

• Applies learnings in the policies and procedures of public safety dispatch via standardized training program pursuant to FS 401.465 in preparation for State of Florida certification examination.
• Operates telephone console with several trunk lines and extensions.
• Works proficiently in the CAD system, FCIC/NCIC terminal, other computerized systems and databases.
• Processes calls for service, initiates a public safety field response, provides information, makes referrals, and takes messages in accordance with established procedures.
• Provides emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies.
• Maintains professional certifications, including but not limited to, Florida State Certification, CPR, EMD, and NIMS.
• Completes required forms, documents, computer fields, etc. accurately and quickly.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and local ordinances.
• Performs other duties as assigned.

Civilian

Minimal Risk

• General office setting with most duties being performed while sitting at a desk, table, or workstation.
• Must be able to work under very stressful conditions.
• Must be able to work a twelve (12) hour shift, rotating between dayshift and night shift, including holidays, weekends, and mandatory overtime to meet operational needs.
• Must be able to relocate to other county locations based upon operational needs.
• Must be able to remain available to work when a public emergency or disaster occurs.

• Ability to communicate effectively, both orally and in writing, with a wide variety of people, especially during…