Medical Front Desk - Patient Services Representative

Medical Front Desk - Patient Services Representative

Join to apply for the Medical Front Desk - Patient Services Representative role at The Orthopedic Clinic.

Live your life in full motion! We are the leaders in the orthopedic community of East Central Florida. The Orthopedic Clinic has served our community since 1961, providing high‑quality, individualized orthopedic care. We are seeking an energetic, customer‑focused candidate with previous healthcare/medical office experience to join our dynamic team as a Patient Services Representative.

The Patient Services Representative will work directly with patients to create an exceptional patient experience and ensure accurate, efficient, and effective administration of operational practices. They are the first point of contact and will collaborate with clinical team members to ensure smooth patient flow.

• Greets all patients and visitors in a professional, compassionate, and friendly manner.
• Performs demographic and insurance validation upon patient check‑in to ensure accuracy of the EHR.
• Prepares registration paperwork for next business day and reviews eligibility.
• Performs initial insurance eligibility and verification.
• Collects co‑payments and outstanding balances at check‑in and time of services, and estimates fees at check‑out.
• Attempts to collect any outstanding balances and makes payment plan arrangements.
• Reviews and complies with collection notes in patient or appointment notes.
• Informs patients of delays in physician schedules and assists with patient comfort during the delay.
• Schedules follow‑up and physical therapy appointments.
• Provides patient with a summary of care, orders, and any patient educational information prescribed by provider.
• Proactively assists the team in covering wherever needed.
• Provides coverage at other locations as asked.

• Minimum of High School Diploma.
• Previous customer service experience, preferably in medical/healthcare setting.
• Proficiency in Microsoft Office and EHR software applications, preferably Athena.
• Valid driver’s license with clean driving record and proof of auto insurance.

Full compensation package includes competitive salary, medical, dental, vision, STD, LTD, life insurance, 401(k), profit sharing, paid holidays, paid time off, and continuing education reimbursement.

The Orthopedic Clinic is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. Applicants and employees are considered for hire without regard to race, color, citizenship, religion, national origin, age, sex (including sexual orientation and gender identity), disability, genetic information, veteran status, or any other category protected by law.

The Orthopedic Clinic is a drug‑free workplace; all applicants will be background checked as part of the hiring process.