Patient Relations Specialist

Patient Relations Specialist page is loaded## Patient Relations Specialist locations:
US-FL-Daytona Beachtime type:
Full time posted on:
Posted Todayjob requisition :
JR103644

Day (United States of America)
Patient Relations Specialist Proficient in data entry and investigation. Must possess strong communication and customer  service skills. Proficient computer skills. Ability to work in a team environment. Ability to   manage multiple projects Flexible Strong presentation skills autonomous
* ** Communicates effectively with pediatric, adolescent, adult and geriatric patients and/or patient’s representative to understand and assist in resolving their concerns in a caring manner.**
* ** Manage the patient complaint and grievance process to include the intake, investigation, communication to customer and hospital, documentation, and resolution.**
* ** Make rounds of the inpatient settings to help identify areas of concern and to facilitate a positive, caring atmosphere.**
* ** Communicates in a positive manner with all contacts, providing clear and easy to understand information.**
* ** Participate in regulatory surveys when related to Complaints and Grievances**
* ** Maintain educational materials to the most current regulatory requirements, including the Risk Management annual CBL.**
* ** Manage visitor related events to include the intake, investigation, communication to customer and appropriate departments to assist with resolution. Works with claims department.**
* ** Create data for the board report related to the visitor events.**
* ** Cover the Department Coordinator.**
* ** Participate in Performance Improvement committees.*
* ** Maintain the “Good Catch” program.**
* ** Provide overview of Risk Management/Patient Relations to employees at new hire orientation.
** High school diploma or equivalent.

AS degree preferred

Three years health care setting experience preferred.

Previous human relations and/or risk experience preferred
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