Ops Human Services Program Specialist

Requisition No:868123 Agency:
Department of Health

Working Title:

OPS HUMAN SERVICES PROGRAM SPECIALIST -  Pay Plan:
Temp Position Number:
Salary: $21 to $22/Hour Posting Closing Date: 01/21/2026

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This position provides case management to persons infected and affected by HIV/AIDS within the two-county area of Volusia and Flagler Counties (Area 12). This position provides case management activities through office or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 12 HIV/AIDS Program Office. This position reports to the SENIOR HUMAN SERVICE PROGRAM SPEC-SES  Specific duties are as follows:

• Completes Comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency.
• Develops individualized care plans to address identified needs.
• Responsible for the implementation and oversight of care plans.
• Ensures Ryan White services are consistently used as the payer of last resort.
• Updates all required information regarding payer source eligibility on his/her clients in the FL RW Portal, CAREWare and HMS Databases within three business days.
• Completes and maintains accurate documentation of all client-specific activities. Case notes, scanned documents and all required information on clients are entered in the FL RW Portal and CAREWare database three business days.
• Promptly links clients to appropriate agencies for services and activities required to assist the client in achieving the goals and objectives identified in their care plan.
• Facilitates linkage and re-engagement activities for clients who appear to be out of care.
• Authorizes for transportation for clients to receive medical services and other social aid services (including provision of food vouchers) as needed.
• Educates clients concerning HIV, its transmission and complications, HIV risk reduction, insurance and entitlements.
• Advocates for clients and assists with navigation, referrals and enrollment.

• Basic needs (i.e., financial, nutrition);
  Co‑morbidities;
  Dental;
  Family planning.
• Health insurance/medical care coverage; HIV disease state;
  Housing/living arrangements.
• Mental health;
  Risk behaviors;
  Self‑sufficiency (i.e., activities of daily living, literacy. Substance use;
  Transportation;
  Treatment adherence.
• Clients are contacted based on their acuity level and monitored accordingly. Acuity Level – Reassess acuity annually unless client situation changes or if service requests become frequent. Recommended minimum contact (phone or face‑to‑face) every six months.

• Attends and participates in general staff meetings, staff development, such as team/staff meetings and in‑service/continuing education.
• Attends computer skills training classes as needed.
• Performs related duties as necessary including public health services during disaster.
• Maintains timely submission of EARs and timesheets.
• Performs other duties as assigned.

• Ability to work with HIV/AIDS clients
• Skilled at verbal communication, telephone etiquette, and use of DOH‑Volusia telephones
• Ability to provide guidance and assistance to clients, coworkers, and community partners
• Ability to maintain confidential patient information meeting all HIPAA protocols

Minimum -

• Must have two or more years of case management experience

Preferred -

• Knowledge of State of Florida Ryan White comprehensive case management guidelines
• Skilled in use of CAREWare and the Health Management System (HMS)
• Ability to maintain effective working relationships with others

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

To be the healthiest state in the nation.

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