Patient Registration Coordinator

Patient Registration Coordinator

New Season

Reports to: Program Director

Job Code: TC43

Department: Clinic

FLSA: Non-Exempt

Direct Reports: 0

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients,

monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.

Collects co-payments and patient financial responsibility at the time of service.

Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.

Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.

Verify insurance benefits and obtain prior authorization as necessary.

Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.

Maintains confidentiality and safeguards the operations of the business.

Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.

Adheres to the service policy and principle of CMG/New Seasons.

Other duties assigned.

(This position will supervise non-exempt staff in support roles performing duties described