Referral & Intake Coordinator

Description

Location: Daytona Beach

Pay: $16.50 to $17.00 per hour (based on experience)

Status: Full-time, 40 hours per week

Wor
k

Schedule:

Monday through Friday, 8:00 am to 5:00 pm

Are you passionate about helping families access the care and services they need? Do you excel at customer service, organization, and communication? We are seeking a compassionate, detail-oriented Referral & Intake Coordinator to serve as the first point of contact for families and referral partners seeking therapy services.

In this vital role, you will guide families through the intake process, coordinate referrals, maintain accurate records, and ensure a positive, seamless experience from initial inquiry through enrollment. If you enjoy building relationships, solving problems, and working in a mission-driven healthcare environment, we'd love to hear from you.

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Several Supplemental Insurance Policies
• Employee Assistance Program
• 401(k) Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

• Serve as the first point of contact for families and referral sources seeking therapy services
• Receive, process, and coordinate referrals from a variety of sources
• Guide families through the intake and enrollment process, providing exceptional customer service and support
• Collect, verify, and accurately enter client, referral, and insurance information into the electronic health record system
• Verify insurance and payer information to support service authorization and billing
• Collaborate with families, physicians, therapists, and referral partners to obtain required documentation and coordinate services
• Maintain accurate records and ensure compliance with HIPAA and organizational standards
• Support scheduling, reporting, and other intake-related activities to ensure a seamless experience for families

• High School Diploma or GED
• Previous customer service, healthcare, administrative, intake, scheduling, or related experience
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working in a healthcare, therapy, medical office, or human services environment
• Knowledge of Medicaid, insurance verification, or referral processes
• Experience with electronic health record (EHR) systems
• Proficient in Microsoft Office applications, internet navigation, database systems, and electronic health record (EHR) software
• Bilingual English/Spanish preferred

• Make a meaningful impact on children and families.
• Be part of a collaborative, mission-driven organization.
• Work with dedicated therapy and healthcare professionals.
• Gain valuable experience in healthcare administration and patient access services.
• Opportunity for professional growth and development.

You are compassionate, organized, and service-focused. You enjoy helping families navigate processes, communicating with a variety of stakeholders, and ensuring every detail is handled accurately. You take pride in providing exceptional support and creating a positive experience for every family you serve.

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of…