Front Desk Guest Svc Agent

Front Desk Guest Services Agent

We are looking for an experienced front desk agent. Previous hotel experience is required; prior Marriott experience is very helpful. Local candidates only, non‑smoking position.

To attain the highest level of service to all hotel guests.

Directly responsible for efficient check‑in and check‑out procedures while providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

• Sell rooms to maximize the average daily rate and occupancy.
• Check in and out guests efficiently and in a friendly manner.
• Maintain cash bank to receive payment and make change.
• Assist with reservations during each shift as needed.
• Know all front desk policies and procedures, ensuring 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and their hours of operation.
• Post all laundry, restaurant, long‑distance, and other charges in a timely manner.
• Record and process all wake‑up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail are received by guests.
• Perform bucket check daily.
• Monitor high credit‑card balances and obtain authorization as required.
• Monitor cash‑paying guests and maintain credit balances.
• Honor special room requests that require pre‑blocking.
• Knowledge of OPERA PMS is a definite plus.
• Be polite, courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in the event the computer goes down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end‑of‑shift deposits and correct "drop" procedures.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.

Mid‑Senior level

Full‑time

• Management and Manufacturing
• Food and Beverage Services