Front Desk Night Auditor

Job Title

Front Desk Night Auditor

Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida

To attain the highest level of service to all hotel guests.

Directly responsible for efficient check‑in and check‑out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

• Sell rooms to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank to receive payment and make change.
• Answer phones within three rings.
• Assist with reservations during each shift as needed.
• Know all front desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post timely all laundry, restaurant, long‑distance, and other charges as needed.
• Record and process all wake‑up calls and follow up with supervisor on opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash‑paying guests and maintain credit balances.
• Honor special room requests requiring pre‑blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite, courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in case of the computer going down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end‑of‑shift deposits and correct “drop” procedures.
• Follow all policies, procedures, and rules as stated in the Employee Handbook.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.

Entry level

Part‑time

Management and Manufacturing

Food and Beverage Services