Breakfast Attendant

Hampton Inn Daytona Shores, 3135 South Atlantic Ave., Daytona Beach Shores , Florida, United States of America

Job Description

Posted Tuesday, September 23, 2025 at 4:00 AM

Section One: MCR Universal Role Standards Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations
1. Happy Guests

• Guest Relations
  :
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use
  :
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction
  :
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery
  :
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge
  :
  Strong knowledge of all features of the hotel facility and amenities.
• Events
  :
  Awareness and support for all groups and events at the hotel.
• Technology
  :
  Understanding of relevant technology for each role.
• Phone Etiquette
  :
  Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Work spaces
  :
  All areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In
  :
  Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well‑organized and safe.
• Hospitality While Cleaning
  :
  Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy
  :
  All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports
  :
  Handover reports must be accurate and on time, for effective shift‑to‑shift communication.
• Flawless Uniform
  :
  All Team Members must wear a clean, approved uniform and be well‑groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication
  :
  Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude
  :
  Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration
  :
  All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

Section Two:
Breakfast Attendant, Role

Specific Duties and Expectations Other Duties and Responsibilities

• Table Manicure
  :
  Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest.
• Consistent Set‑up
  :
  
  Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive.
• Kitchen Checklist
  :
  
  The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period.
• Food Safety
  :
  
  All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist.
• Buffet Management
  :
  
  Buffet area should be kept well stocked and clean until the end of the breakfast period.

Section Three:
Success Metrics Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk‑throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Section Four:
Qualifications & Requirements Qualifications & Requirements

• Experience in a hospitality, service, consumer‑facing franchise or related field preferred.
• Can-Do Attitude
  :
  Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines
  :
  Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure
  :
  Must work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution
  :
  Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests.
• Communication Skills
  :
  Must be able to convey…