Housekeeping Supervisor and Inspector

Housekeeping Supervisor and Inspector

Crescent Hotels & Resorts
, Daytona Beach, FL

Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protect assets, and minimize expenses.

Executive Housekeeper

• Supervise the housekeeping staff; provide open communication, training, coaching, and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back‑of‑house; ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Must be able to communicate in English. A self‑starting personality with an even disposition, maintaining a professional appearance and manner at all times. Able to communicate well with guests, willing to “pitch‑in” and help co‑workers with their duties, and be a team player. Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs; ability to move throughout the building, bend, stoop, and reach to assist other staff members where necessary.

• Customer Satisfaction
  :
  Remain professional, treat guests and associates with courtesy and respect; every associate is a guest‑relations ambassador.
• Work Habits
  :
  Maintain high standards of work procedures, dress, grooming, punctuality, and attendance; adapt to changes, possess problem‑solving skills, and seek help when needed.
• Safety & Security
  :
  Adhere to hotel security policies and procedures regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards.

• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance

• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player:
  Works well as a member of a group (Preferred)
• Leader:
  Inspires teammates to follow them (Preferred)
• Enthusiastic:
  Shows intense and eager enjoyment and interest (Preferred)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.