Epic Analyst - Cadence, Prelude, Referrals, Time Eligibility; RTE

Position: Epic Analyst - Cadence, Prelude, Referrals, Real Time Eligibility (RTE)
Day (United States of America)
Epic Analyst - Cadence, Prelude, Referrals, Real Time Eligibility (RTE)
As an Application Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.##

EDUCATION:

* A bachelor’s degree is preferred.##

EXPERIENCE:

* Clinical operations experience
* Epic end-user or application support experience
* Experience supporting clinical applications or healthcare environments.
* Epic certification is preferred.##

JOB RESPONSIBILITIES:

* Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
* Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
* Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
* Manage system changes as per user requests and organizational needs.
* Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
* Maintain regular communication with Epic representatives and participate in weekly project team meetings.
* Engage with the business community and end-users to understand operational needs and direct workflow configurations.
* Lead training initiatives and support end-users with troubleshooting and problem-solving.
* Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
* Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.##

WORKING CONDITIONS:

* Fast-paced office environment.
* After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Medical Informatics to support software/hardware patches, upgrades, downtimes, and potential disasters.
* Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
* Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.## EQUIPMENT / WORK AIDS / LICENSURE:
* Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
* Some Epic application analyst roles may require a RN, Pharm.

D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.
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