Onsite IT Engineer - Daytona , FL

Position: Onsite IT Engineer - Daytona Beach, FL

Onsite IT Engineer - Daytona Beach, FL

Join us at Dedicated IT – a leading Managed Service Provider with a people‑centric culture and a ranked #33 on CRN’s 2022 Fast Growth 150 List. We are dedicated to investing in our team’s professional and personal success through career development, certification support, and work‑life balance.

Position Summary

Location: Daytona Beach, FL

Schedule: Full‑time onsite at client office

Salary: Up to $65,000/year

Onsite IT Engineer – Empower Healthcare with Advanced Technology Solutions

As an Onsite IT Engineer you will work hands‑on with enterprise‐class systems, delivering fast and effective support to users onsite and partnering with client executives on short‑ and long‑term IT strategies. Your role will also involve leading infrastructure projects, creating training, and acting as a subject‑matter expert.

Core Responsibilities

• Provide prompt, effective support for end‑user issues, ensuring timely resolution within SLA times and tracking progress in Connect Wise.
• Collaborate closely with client, Service Delivery Managers, and teammates to deliver high‑quality service and foster a positive user experience.
• Lead and participate in infrastructure improvement projects to enhance system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands‑on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps.
• Act as the SME for your client, providing guidance and mentorship to team members.
• Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
• Develop and deliver end‑user training on supported software and hardware, improving user confidence and system adoption.
• Assist with the installation and configuration of client‑specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities

• Enterprise Desktop Management – support workstation hardware and software (Windows/Mac OS), and mobile devices.
• Office 365 Administration – manage Office 365 services, including SharePoint, One Drive, and other collaboration tools.
• Advanced Support Ticket Resolution – efficiently resolve and document complex tickets using Connect Wise.
• Network & Security – troubleshoot network issues, support firewall configuration, and ensure secure connectivity.
• Windows & Virtual Server Management – manage Windows environments and virtual servers, including AD administration.
• Healthcare Application Support & Vendor Management – liaise with EMR/EHR vendors for critical application support.
• User Training & Technology Mentorship – deliver advanced IT training and mentor end users.
• Team Leadership & Knowledge Sharing – collaborate with teammates and mentor junior technicians.
• Executive IT Support – provide high‑level support to executive and senior leadership.

Education & Experience Qualifications

• Minimum Education:
  
  High School Diploma or GED.
• Certifications:
  
  CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may substitute.
• Experience:
  
  4+ years in a helpdesk or advanced technical role; prior MSP experience preferred.
• Healthcare IT
  
  Experience:
  
  Required familiarity with medical clients, EMR systems, and HIPAA compliance.
• Technical Proficiency:
  Connect Wise experience preferred; medical software troubleshooting and Ambient AI knowledge are pluses.

Perks & Benefits

• Comprehensive Health Benefits – medical, dental, and vision coverage.
• 401(k) with Company Match.
• Generous Time Off – 8 paid company holidays, 3 weeks of PTO, plus an additional week of sick leave.
• Professional Growth – ongoing learning and development opportunities.
• People‑Focused Culture – supportive, collaborative environment with work‑life balance.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity:
Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.

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