Field Services Engineer

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Field Service Engineer to join our growing team in Daytona, FL!

As a Field Services Engineer you will provide internal support for employees at the local office as well as remote staff. You will need to provide a good combination of technical and customer services skills.

• Support the IT infrastructure for a department or office including the physical network, servers and applications
• Support the desktop environment and physical security at local office
• Conduct evaluation of the technology process problems and recommend solutions
• Provide support for complex computing environment in areas such as hardware, software and networks
• Perform support for special applications requiring extensive knowledge and expertise
• May design and delivery training for enterprise tools and applications
• Execute core administration tasks and functions in specific area assigned within guidelines and service levels
• Follow up on outstanding requests/incidents and ensure timely resolution
• Coordinate and support the use of audio and video equipment in conference rooms
• Identify and automate processes to improve customer support services
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties as assigned

• Windows desktop environments, Win 10, Win 11 and Office 365 Suite
• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
• Security enablement on Mobile devices (iOS, Android)
• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
• File server knowledge and File Sharing systems, and SFTP applications
• Security products such as laptop encryption, backup, anti-virus
• Experience with remote desktop support tools, VPN and VDI environments
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration
• Knowledge of PC security, Identity Management, Office 365 User & Account Management and Security & Compliance module (preferred)
• SharePoint Security, role base security definitions and deployment (preferred)
• Experience in an SD-WAN and/or MPLS network environment (preferred)
• Previous experience working in a SOX and HIPAA environment a plus (preferred)
• More than 4 years’ experience working in an office/enterprise setting supporting Windows/MAC (preferred)

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits:
  
  ESPP; 401k;
  Student Loan Assistance;
  Tuition Reimbursement
• Mental Health & Wellness:
  Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits:
  Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.