ITSM Specialist

ITSM Specialist

Daytona Beach, Florida (Hybrid)

We are seeking an ITSM Specialist to support our IT Service Management framework. This role is central to maintaining and improving our change management processes within a Service Now environment. The specialist will work to ensure that all IT changes are managed effectively, minimizing risk and ensuring compliance with standards such as SOX.

• Establish and manage the IT Service Management (ITSM) framework, focusing on change management processes.
• Utilize Service Now to manage dashboards, reporting, and metrics related to ITSM.
• Oversee the change management process to ensure it is ready for production, including validating testing, approvals, and evidence.
• Ensure all change processes are compliant with SOX regulations.
• Collaborate on projects, including the migration from a legacy ITSM tool to Service Now.
• Participate in weekly change meetings and contribute to process improvement.
• Drive problem and outage management meetings to closure.
• Train teams on the ITIL governance framework and new processes.

Experience: A minimum of 5 years of experience with Service Now is required. Experience with the ITIL framework and a strong understanding of the ITSM framework are essential.

Technical

Skills:

Proficiency in Service Now administration, including dashboards, reporting, and metrics is needed. A strong background in change management is also required.

• Experience working in a fast-paced environment.
• Demonstrated ability to be a self-starter and take initiative.

A comprehensive benefits package is available to eligible employees.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy,…