Business Systems Analyst

Bethune-Cookman University

Division:
Center for Information Technology (CIT) | Enterprise Applications & Solutions (EAS)

Reporting Structure:
Director of Enterprise Strategy and Operations

The Business Systems Analyst supports the administration, optimization, and implementation of the University's core enterprise systems within EAS. This position bridges the gap between end users and technology, translating operational needs into actionable system configurations, workflow improvements, and data solutions aligned with institutional priorities.

The analyst works across enterprise platforms, including the ERP/SIS (Jenzabar), the LMS (Canvas), the Human Capital Management System (Paycor), and related institutional tools. The analyst supports system implementations, participates in cross-functional project teams, produces institutional reports, and develops documentation and training resources that enable faculty, staff, and administrators to work effectively within the University's digital environment.

This position operates under the direction of EAS leadership and surfaces findings, recommendations, and escalations through appropriate supervisory channels in support of the University's institutional technology strategy.

The analyst maintains the day-to-day operational health of the University's core enterprise platforms, ensuring systems are configured, accessible, and performing reliably in service of the campus community.

• Perform system administration tasks across core enterprise platforms, including Jenzabar, Canvas, Paycor, and integrated applications.
• Manage application-level system configurations, user account provisioning, role-based access controls, and system parameters in alignment with institutional policy and vendor guidance, routing changes through the Director and CIT change management protocols.
• Monitor system health, identify issues that affect data integrity or platform performance, and coordinate resolution efforts with vendors or technical staff.
• Maintain accurate system documentation, including configuration records, data dictionaries, and administrative guides.

The analyst participates actively in enterprise system implementation projects, contributing functional and analytical expertise across the full implementation lifecycle.

• Participate in enterprise system implementations, including requirements gathering, configuration, testing, training coordination, and post-launch support.
• Collaborate with functional stakeholders across campus to document current-state business processes and define future-state workflows aligned with system capabilities.
• Develop test plans, execute user acceptance testing (UAT), and document defects and resolutions during implementation phases.
• Coordinate with EAS leadership and cross-functional teams to ensure implementation milestones are met on schedule and within scope.

The analyst conducts structured analysis of administrative and academic workflows, translating operational needs into clear specifications that inform technology decisions.

• Conduct structured analysis of existing workflows to identify inefficiencies and opportunities for technology-driven improvement.
• Develop detailed functional and technical requirements documents to support procurement, integration planning, and system enhancement requests.
• Facilitate requirements-gathering sessions with department stakeholders, translating operational needs into clearly documented specifications.
• Prepare impact assessments and feasibility summaries to support informed decision-making by EAS leadership.

The analyst develops and maintains reporting solutions across enterprise source systems and business intelligence platforms, combining direct database querying with front-end analytics delivery to provide reliable, actionable data in support of institutional planning, compliance, and decision-making.

• Write and maintain SQL queries, stored procedures, and ad hoc scripts against enterprise source system databases, including Jenzabar, Paycor, Canvas, and related platforms, to extract, transform, and validate institutional data.
• Develop, maintain, and distribute standard and ad hoc reports using source-system reporting tools and SQL-based query environments to support institutional…