ServiceNow Admin - ITSM Specialist

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Job Description # Service Now Admin - ITSM Specialist Apply
** Job#: 3057246
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* Job Description:

** Service Now Admin - ITSM Specialist
*
* Location:

** Daytona Beach, Florida (Hybrid)

Role Overview We are seeking an experienced ITSM Specialist to serve as the primary administrator and developer for our Service Now platform. This individual will manage the day-to-day administration, configuration, workflow development, and continuous improvement of Service Now while partnering with stakeholders to optimize IT service management processes. The role requires an even blend of administration and development, with development work focused on practical platform enhancements and workflow automation.

Key Responsibilities
* Administer, configure, maintain, and enhance the Service Now platform.
* Design, build, and maintain workflows using Service Now Flow Designer.
* Develop and support request, approval, and business process automation workflows.
* Configure forms, fields, categories, catalog items, assignment rules, and related platform components.
* Perform basic JavaScript and Service Now scripting as needed.
* Manage application changes through development, testing, and production environments.
* Support Service Now upgrades, releases, and platform maintenance activities.
* Maintain and enhance core ITSM processes including Incident, Problem, Change, Request, Contract, and Asset Management.
* Support migration and consolidation efforts from legacy ITSM tools into Service Now.
* Assist with the transition from Service Portal to Employee Center, developing catalog items and service offerings.
* Create and maintain reports, dashboards, metrics, and analytics.
* Provide recommendations on Service Now best practices and platform governance.

Required Qualifications
*
* Experience:

** A minimum of 3 to 5 years of hands-on experience in Service Now administration, configuration, and development within a production environment is required. Experience managing changes across development, test, and production environments is essential.
** Technical

Skills:

** Proficiency in Service Now administration, including dashboards, reporting, and metrics is required. Strong experience creating workflows with Flow Designer, administering the ITSM stack, and utilizing JavaScript for basic Service Now scripting is necessary.
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* Certifications:

** Service Now Certified System Administrator (CSA) or an equivalent certification is preferred.

Preferred Qualifications
* ITIL certification.
* Experience supporting Employee Center implementations and transitions from Service Portal.
* Experience participating in ITSM platform migrations.
* Additional Service Now certifications.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
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