Oracle Fusion Tier 2 Application Support Analysts

Our client, a leading building products and distribution provider, is seeking Oracle Fusion Tier 2 Application Support Analysts to join their Application Support team. This is a contract opportunity supporting enterprise application operations, troubleshooting, and issue resolution within an Oracle Fusion environment. The team will work closely with business stakeholders, technical teams, and application support leadership to investigate and resolve application issues while maintaining business continuity.

Contract Type: 6 Month Contract to Hire

Work Location:

Daytona, FL

Work Arrangement: 3 days a week onsite

• Provide Tier 2 application support for Oracle Fusion applications, investigating and resolving escalated technical and functional issues
• Troubleshoot application errors, system defects, integrations, and user-reported issues
• Analyze incidents to identify root causes and implement appropriate resolutions or workarounds
• Collaborate with Tier 1 support, application teams, developers, and business stakeholders to resolve complex issues
• Monitor application performance and identify recurring issues or opportunities for system improvements
• Document troubleshooting steps, resolutions, known errors, and support procedures
• Escalate complex issues to appropriate technical teams and follow incidents through resolution

• Hands-on experience supporting Oracle Fusion applications
• Experience providing Tier 2 or advanced application support in an enterprise environment
• Strong troubleshooting and issue-resolution skills
• Ability to investigate application errors and identify root causes
• Experience working with incident management and ticketing processes
• Strong understanding of application support processes and production support environments
• Excellent communication skills with the ability to work with both technical and nontechnical stakeholders

• Experience supporting Oracle Fusion Cloud modules
• Familiarity with Oracle Fusion integrations and interfaces
• Experience with SQL queries for troubleshooting and data validation
• Exposure to Oracle Fusion configuration and application functionality
• Experience working in ITIL-based support environments
• Familiarity with Service Now or similar incident management platforms
• Experience supporting enterprise applications in a high-volume business environment

• Ability to investigate complex issues and identify practical solutions
• Takes responsibility for incidents and drives issues through resolution
• Effectively communicates technical findings and updates to stakeholders
  
  Works effectively across application support and technical teams
• Able to prioritize competing support requests in a fast-paced environment

Location:

Daytona, Florida

Work Arrangement: 3 days onsite in Daytona, FL Supports a collaborative enterprise application support team May require coordination with multiple technical and business teams.

Pay Range:
The approximate pay range for this position is between $24.00 and $35.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-owned Profit Sharing (ESOP)
• 401K offered

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.