Hub Associate​/Van Driver

• Pay or shift range: $18 USD to $20 USDThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Summary:

Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations andmaintainingfunctionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities:

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• Utilize Companyprovidedtechnology to document all deliveries
• Drive responsibly to properly represent the company and our brand
• Carry out any transfers from Storesand Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise

Fulfillment Operations

• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas tooptimizetime
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organized always
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identify and escape any bottlenecks or challenges in the fulfillment process to the Hub Manager

Other Duties

• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the Store
• Performadditionaltasks as assigned to support Huband/or Store operations

Required Skills/Abilities:

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills toidentifyissues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting,maintaining composure and efficiency
• Ability to obtain and maintain
  
  Hazardous Materials Certification
• Ability to obtain and maintain
  
  Forklift
  
  Operator Certification

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionallyoperateequipment, including forklifts
• Must be able tolift upto 50 pounds to shoulder height unassisted frequently

Other Requirements:

• Must be at least 21 years old
• Mustmaintaina valid driver’s license and satisfactory driving record
• Willing…