Guest Service Manager - Daytona , FL

Position: Guest Service Manager - Daytona Beach, FL

Guest Service Manager – Daytona Beach, FL

Reports directly to:
City Manager or Area Manager

Schedule:

Full Time | Status:
Exempt |

Job Title:

Senior Guest Service Manager | Department:
Valet Parking Operations

Compensation:
Starting $55,000 - $70,000 plus bonus opportunities.

Position Summary

The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations.

Primary Objective

Lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction.

Key Responsibilities Client Relationship Management

• Serve as the primary contact for each property, ensuring contractual obligations are met.
• Foster open communication, address concerns, and build trust with stakeholders.
• Identify opportunities for service improvements and business growth.

Daily Operational Oversight

• Manage scheduling, staffing, and quality assurance.
• Conduct regular site visits to resolve issues and maintain equipment.
• Improve processes and uphold customer service standards.

Financial and Administrative Tasks

• Monitor site‑level revenue, payroll, and expenses.
• Identify trends and irregularities.
• Work with the Regional Director on cost control and accurate record‑keeping.

Team Supervision and Training

• Recruit, train, and coach hourly associates.
• Set clear performance expectations.
• Model professionalism and enforce company policies.

Communication and Reporting

• Provide regular updates to management through reports.
• Coordinate promptly during emergencies or urgent situations using personal devices.

Travel and Communication

• Travel for site visits and new account launches.
• Maintain consistent updates and performance insights into leadership.

Supervisory Responsibilities

• Involve staff in planning and decision‑making.
• Maintain an open and accessible leadership style.
• Encourage professional growth and continuous improvement.

Additional Responsibilities

• Perform other tasks as needed to support operational and financial objectives.
• Attend required staff meetings and complete training modules.
• Work flexible hours during financial close periods and occasional corporate meetings.

Qualifications

Education and Experience

• High school diploma or GED required.
• At least five years of supervisory experience in parking, hospitality, or a similar customer service field.
• Additional training or certifications in leadership or business management beneficial.

Certificates and Licenses

• Valid driver’s license and reliable transportation.
• Acceptable motor vehicle record (no more than three moving violations within a three‑year period).
• Clean background check requirement.

Skills

• Exceptional guest service and professional communication.
• Strong client relationship and negotiation skills.
• Analytical and problem‑solving abilities.
• Effective training and leadership skills.
• Payroll management knowledge.

Work Environment and Physical Demands

• Indoor and outdoor settings with frequent computer use, phone communication, and duties around parking facilities.
• Exposure to weather conditions such as heat, cold, humidity, and wet environments.
• Extended periods of standing and walking; ability to lift moderate weights.

Benefits and Compensation

• Health benefits – Medical, vision and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off and paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.

Equal Employment Opportunity Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and EEO Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

At‑Will Employment

Employment is on an at‑will basis. Either party may end the employment relationship at any time, with or without cause or notice.

Legal Information

• Position classified as exempt under the Fair Labor Standards Act.
• Compliant with state workers’ compensation and leave requirements.

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