Guest Service Manager - Daytona , FL

Position: Guest Service Manager - Daytona Beach, FL

Guest Service Manager - Daytona Beach, FL

Join to apply for the Guest Service Manager - Daytona Beach, FL role at Parking Management Company
. This is a full‑time, exempt position that reports directly to the City Manager or Area Manager.

Compensation

Base salary: $55,000 – $70,000 per year, plus bonus opportunities.

Position Summary

The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties. Responsibilities include managing staff, optimizing workflows, maintaining client relationships, ensuring compliance with company policies and safety regulations, and serving as the primary contact for property owners, hotel management, and executive leadership.

Primary Objective

Lead and manage valet operations while delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction.

Duties and Responsibilities

• Client Relationship Management
  Serve as the primary contact for each property, ensuring contractual obligations are met, fostering open communication, addressing concerns, and building trust with stakeholders.
• Daily Operational Oversight
  Manage scheduling, staffing, and quality assurance; conduct regular site visits to identify and resolve issues and uphold consistent customer service standards.
• Financial And Administrative Tasks
  Monitor site‑level revenue, payroll, and expenses, identify trends, and work with the Regional Director on cost control.
• Team Supervision And Training
  Recruit, train, coach associates, set performance expectations, and enforce company policies to support employee satisfaction and excellent service.
• Communication And Reporting
  Provide regular updates to management through reports and coordinate promptly using personal devices during emergencies.
• Travel And Communication
  Travel to oversee performance, address challenges, and support new account launches; maintain consistent updates via personal cell phone.
• Supervisory Responsibilities
  Engage staff in planning, decision‑making, and process improvement; provide feedback, support skill development, and encourage professional growth.
• Additional Responsibilities
  Fulfill other tasks as needed, remain flexible, attend staff meetings, and complete training modules; work flexible hours and occasional travel.

Competency / Qualifications

• Education / Experience
  High school diploma or GED plus at least five years of supervisory experience in parking, hospitality, or similar customer‑service field.
• Certificates and Licenses
  Valid driver’s license, reliable transportation, clean background check, and acceptable motor‑vehicle record.
• Hospitality, Customer Service, and Communication Skills
  Provide exceptional service, active listening, personalized assistance, and maintain a welcoming environment.
• Advanced Client Management Skills
  Build relationships, resolve issues promptly, anticipate needs, and coordinate across locations.
• Strong Analytical and Problem‑Solving Abilities
  Analyze revenue, payroll, resolve inefficiencies, and develop performance improvements.
• Effective Training and Leadership Skills
  Coach, build teams, ensure consistent operations, and promote accountability.
• Payroll Management
  Manage payroll, schedule control, and guide managers to optimize labor costs.

Work Environment

Roles involve both indoor and outdoor settings. Employees may use computers, phones, and perform duties at parking facilities, with exposure to weather and vehicle traffic.

Physical Demands

Extended periods of standing or walking and the ability to lift moderate weights.

Cell Phone Use

Employees may be required to use personal cell phones for work communication; reimbursement follows company policy.

About Parking Management Company (PMC)

PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions, including valet, self‑parking, shuttle, event parking, and porter services.

How to Apply

Apply today with our mobile‑friendly company application. We look forward to hearing from you and welcome you to PMC.

Pay Transparency

PMC is committed to pay transparency and equity; all employees…