Microtransit Operations Manager
Job in
Daytona Beach, Volusia County, Florida, 32118, USA
Listed on 2025-12-16
Listing for:
RATP Dev USA
Full Time
position Listed on 2025-12-16
Job specializations:
-
Management
Operations Manager, Program / Project Manager, General Management
Job Description & How to Apply Below
Core Values
- United – We share knowledge, experience, and ideas. We learn from one another because we trust one another.
- Caring – We care about our teams, clients, passengers, communities, and planet—because we are in the people business.
- Effective – We deliver what is right and fair, with no compromise, in every action we take.
- Daring – We rise to new challenges and seek new heights—always pushing forward, never standing still.
- Safety – Safety is paramount in every decision, every endeavor, and every environment.
The Microtransit Operations Manager is responsible for the strategic leadership, operational oversight, and continuous improvement of VoTran’s Microtransit and On‑Demand Transportation Services. This role ensures safe, efficient, customer‑focused service delivery while aligning people, processes, and technology to support evolving mobility needs.
Reporting to the Director of Operations
, the Microtransit Operations Manager leads supervisors, supports dispatch and field operations, partners cross‑functionally with Safety, Training, IT, Customer Service, and Maintenance, and drives performance through data‑informed decision‑making.
This role is critical to advancing VoTran’s innovative mobility solutions with the VoRide, while maintaining RATP Dev USA’s commitment to safety, integrity, and service excellence.
Salary Range: $90,000‑$95,000/year
Key Responsibilities / Essential Functions Operational Leadership- Provide overall leadership and accountability for daily microtransit operations, including demand‑response and on‑demand services.
- Lead and support Operations Supervisors, Road Supervisors, and Dispatch leadership.
- Ensure services meet contractual requirements, safety standards, ADA compliance, and customer expectations.
- Serve as the escalation point for complex operational, employee, or customer issues.
- Oversee real‑time service delivery using SPARE and related transit technologies.
- Monitor key performance indicators (KPIs) such as on‑time performance, missed trips, no‑shows, productivity, and customer satisfaction.
- Partner with Dispatch and Supervisors to manage service disruptions, capacity challenges, and schedule adjustments.
- Lead response planning for adverse weather, special events, and emergencies.
- Champion RATP Dev USA’s safety culture across all microtransit operations.
- Ensure compliance with ADA, FTA, state, and local regulatory requirements.
- Oversee accident and incident response, investigations, corrective actions, and trend analysis.
- Partner with Safety and Training to ensure consistent coaching, education, and compliance reinforcement.
- Recruit, select, develop, and retain high‑performing supervisors and operators.
- Provide coaching, performance management, and professional development for direct reports.
- Support labor relations in coordination with HR and senior leadership.
- Ensure onboarding, training progression, and ongoing competency development align with operational needs.
- Partner with IT and vendor partners (e.g., SPARE) to optimize system performance, adoption, and enhancements.
- Identify opportunities to improve efficiency through technology, process redesign, and service innovation.
- Lead change management initiatives related to system upgrades, new service models, and operational best practices.
- Ensure the microtransit service delivers a dignified, respectful, and reliable customer experience.
- Address escalated customer concerns and ensure timely resolution.
- Support outreach efforts related to service changes, pilot programs, and innovation initiatives.
- Analyze operational and financial data to identify trends, risks, and opportunities.
- Prepare reports, dashboards, and presentations for senior leadership and client partners.
- Contribute to service planning, budget development, and long‑term mobility strategies.
- Perform other duties as assigned to support organizational goals and operational excellence.
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