Team Manager Triage

Patient Care Services

• Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
• Reviews information on all pending patient admissions, new admissions (assessments and history), and "alive" discharges to assure that eligibility and appropriateness criteria are met.
• Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
• Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
• Reviews all imminent "alive" discharges to assure effective discharge planning.
• Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
• Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
• Facilitates team meetings, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
• Participates in on‑call rotation.

• Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator.
• Assures staff competence and performance levels through field visits, evaluating documentation and providing team‑based services on VITAS values, hospice principles and practices, and specific team growth needs.
• Act as a resource and mentor for staff regarding clinical issues, documentation, inter‑ and intra‑team problem solving, and appropriate customer service behavior.
• Oversees staff and volunteer schedules, scheduling and territory assignments to assure equitable workload distribution and overall productivity.
• Reviews and approves payroll, ensuring accurate documentation of time, mileage, and expenses.

• Monitors clinical records and all team activities to ensure accuracy, completeness, and compliance with VITAS policy and regulatory requirements.
• Develops and implements performance improvement activities to respond to service issues and challenges and participates in quality and service improvement programs.
• Ensures that the team completes proactive and other patient/family satisfaction surveys and implements Quality Improvement measures and standards.
• Assists with surveys and requests from regulatory bodies and intermediaries as directed by the local program.
• Performs substantive chart reviews to confirm evidence that quality care is delivered.
• Participates in Outcomes Management and annual program review.
• Performs utilization review of continuous care and inpatient levels of care for all patients on the team.

• Assures that problems, grievances, or service failures experienced by patients/families or physicians/MCOs are addressed with team members, vendors, and other VITAS departments, and are resolved satisfactorily.
• Analyzes customer service issues to identify causes and works with the team to improve performance.
• Persuades patients/families and attending physicians to seek satisfactory solutions when revocation is considered, to avoid unnecessary revocation.
• Visits LTC and Contract Bed facilities regularly to assure care plan integration, customer satisfaction, and to discuss criteria for determining appropriateness.
• Participates in providing in‑services to customers along with other team members, Patient Care Administrators, and other program staff.
• Participates in voluntary or community service organizations.

• Verifies and approves admitting IPOC diagnosis, treatments, staffing, and supplies.
• Monitors utilization of resources by every patient to assure cost‑effective delivery of services.
• Controls and is accountable for productivity, labor, and all related patient care costs within budget.
• Approves all bills and…