Leasing & Marketing Team Leader

POSITION: Leasing & Marketing Team Leader (Full‑time, Non‑Exempt)

COMPENSATION: Hourly rate, plus benefits and bonus eligibility

Summary: As the Leasing & Marketing Team Leader, you assist the Community Manager in maintaining all aspects of property operations, focusing on leasing, marketing, resident relations, and community functions. You strive for 100% occupancy through resident retention, current leasing, and pre‑leasing of future availability.

• Utilize company leasing expectations and procedures to warmly greet prospective clients, qualify them, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale, and follow up.
• Answer incoming phone calls professionally and handle appropriately, whether the caller is a prospective client, an existing client, an internal company team member, or a vendor.
• Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
• Maintain accurate client records in accordance with company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
• Maintain and perform upkeep of the tour route to ensure curb‑side appeal.
• Assist residents with day‑to‑day tasks as part of the community's concierge program.
• Participate in Cardinal U training as required.

• 1‑2 years of customer service and sales experience.
• Strong communication skills.
• High energy and enjoys a fast‑paced environment.
• Enjoys and takes pride in providing excellent service.
• Excellent customer service skills, warm, friendly, and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High school diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

• Leasing Agent
• Leasing
• Real Estate
• Leasing Specialist
• Leasing Manager
• Leasing Professional
• Leasing Consultant

The work environment includes indoor and outdoor areas, amenities, and frequent exposure to outside elements (temperature, weather, odors, landscape). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The role requires regular use of hands and arms to finger, type, handle, or feel, as well as talking or hearing. The Team Member must stand, walk, reach with hands and arms, climb, stoop, or squat. Physical access to all interior and exterior property and amenities is required, as is work in all weather conditions. The Team Member may be required to push, pull, lift, carry, or maneuver weights up to 20 pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Rare or regular travel may be required for training, assistance, or other duties.