Retail Associate Manager DAYTONA | S Nova Rd

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We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Our RAMs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions.

This role is a learning role where you will work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Assist Retail Store Manager with daily operations and coaching.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, identify and handoff small business leads, develop strong peer relationships, and provide a first‑class customer experience.

• Leadership experience
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to lead your team, share best practices, serve customers and resolve issues
• Adept at operational, financial and performance management
• Amazing communication skills with team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

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