Retail Distribution Center Outside Service Technician

Must reside in Daytona Beach, FL or Gainesville, FL

For over 75 years, Ashley Furniture has been the largest homefurnishingsmanufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

The Outside Service Technician roleis primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniturepurchasedin customers’ homes. It is critical to have a customer centric mindset as your service is direct to thecustomerand our goal is to always give our customers a world class experience.

This section describes the primary /essential responsibilities that this job performs.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level withadditionalskills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages thatrequiresrebuild.
• Has general understanding of spray booth set up anduse.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Help to inspect damaged products and conveys if it can be repaired to likenew conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents andfollowsthrough onrecurringproduct damages.
• Assist other technicians.
• Accurately reports situations that occur when repairscannotbe completed.
• Must be able to assess damages todeterminethe most efficient way to repair them.
• Identifies damage,lossor surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Comply with safety regulations andmaintainsclean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

• Strong attention to detail
• Work independently as well as in a team environment
• Document management system
• Must maintain a clean driving record
• Analytical and problem solving skills
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

• When youjoin us, you are eligible to participate in our comprehensive benefits programs,which include:
• Health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility

This employer is required to notify all applicants of their rights pursued to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.