Engineering Manager, Managed Services

Engineering Manager, Managed Services at Canonical

Canonical is a leading provider of open source software and operating systems for global enterprises, with Ubuntu used in public cloud, data science, AI, engineering innovation, and IoT projects. With over 1200 colleagues in 75+ countries, the company operates largely remotely, meeting two to four times a year in person.

We are hiring a Cloud Engineering Manager for the Boot Stack team, responsible for leading engineers who manage day‑to‑day managed service of customer environments, collaborating with customers, product engineering, and operations.

Location: This is a globally remote role.

• Manage a growing engineering team to optimize the quality and velocity of development and operations.
• Identify and measure team health indicators.
• Implement disciplined engineering and operations processes.
• Represent the Boot Stack team with stakeholders, customers, and external teams.
• Ensure proper team focus on priorities, milestones, and deliverables.
• Work to meet service‑level agreements with customer deployments worldwide.
• Deliver quality managed services consistently and on time.

• Bachelor’s (or equivalent) education in a technology field.
• Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar, and/or managing operations teams.
• Proven experience with Open Stack.
• Demonstrated commitment to testing methodologies and maintainable code quality.
• Experience with Linux system administration, Ubuntu/Debian.
• Strong communication and cooperation skills.
• Experience with agile software development methodologies.
• Experience working in and managing distributed teams.
• Technical aptitude for understanding complex distributed systems.
• Experience with cloud topologies and technologies.
• Travel to team and company events and customer meetings, roughly 20% or less.

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is an equal‑opportunity employer. We foster a workplace free from discrimination, celebrating diverse experience, perspectives, and backgrounds. Whatever your identity, we give your application fair consideration.

Canonical is a pioneering tech firm that publishes Ubuntu, one of the world's most important open‑source projects. The company recruits globally and sets high standards for excellence, encouraging learning and innovation.