Microtransit Operations Supervisor

Job Summary

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking a Micro transit Operations Supervisor, who focuses on vision, clarity, and integrity. The Microtransit Operations Supervisor / Road Supervisor is responsible for overseeing the safe, efficient, and customer‑focused delivery of VoTran’s microtransit VoRide and demand‑response services. This position provides direct field and operational supervision of Operators, supports dispatch and real‑time service management, and ensures compliance with safety, ADA, and company policies.

This role acts as a visible, on‑the‑ground leader—bridging Operations, Dispatch, Customer Service, Maintenance, and Technology—to maintain service reliability, support employees, and enhance the customer experience.

The Microtransit Operations Supervisor / Road Supervisor reports to the Operations Manager. If you are committed to safety, passionate about service, and inspired to shape the future of transit, we invite you to join our team.

• Supervises microtransit service operations, combining dispatch/radio supervision with responsibility for on‑road supervision and operator oversight.
• Maintains operator attendance/records, monitoring in-service vehicles for pickups/drop-offs adherence, handling schedule revisions, managing extra boards, logging in data, documenting incidents, and ensuring service reliability and regulatory compliance.
• Coordinates with central management, responds to emergencies or service disruptions, and maintains accurate service data and reports.
• Provides field dispatch, communication support, and shift supervision across fixed-route, demand-response, and van operations—useful in multi‑modal transit agencies.
• Demonstrated success in managing multiple priorities in a fast‑paced, dynamic environment.
• Ability to work independently with sound judgment and integrity.
• Union experience is strongly preferred.
• Expertise of the systems, policies, procedures, and regulations that apply to the transit system.
• Understanding of regulations set forth by applicable DOT, FTA, EEOC, ADA, Title IV, and any other regulatory entity that may apply.
• Detailed knowledge of the geographical layout of the transit area of operation.
• Consciously creates a workplace culture that is consistent with the overall organization and emphasizes the identified vision, guiding principles and values of the organization. May assist with vehicle operator tracking system for bus operator performance and evaluations.
• Provides direct supervision to microtransit and demand-response Operators during daily service.
• Conducts on‑road observations, ride‑along’s, and inspections to ensure compliance with safety standards, policies, and service expectations.
• Monitors service performance in real time and responds promptly to service disruptions, delays, operator concerns, or passenger issues.
• Serves as the primary field representative during incidents, accidents, or service interruptions.
• Supports Dispatch operations using SPARE and related systems to monitor vehicle locations, trip progress, late trips, no‑shows, and missed trips.
• Assists in assigning, reassigning, or closing runs as operational needs change.
• Coordinates real‑time service adjustments with Dispatch to maintain continuity of service.
• Coordinates vehicle change‑outs, road calls, and emergency responses as needed.
• Enforces RATP Dev USA safety policies, VoRide procedures, ADA requirements, and regulatory standards.
• Responds to accidents and incidents; ensures proper documentation, reporting, and follow‑up actions.
• Supports accident investigations and corrective action processes.
• Promotes a strong safety culture through coaching, presence, and accountability.
• Conducts coaching and mentoring with Operators related to attendance, customer service, performance expectations, and rule compliance.
• Documents performance observations and supports progressive discipline, when necessary, in coordination with management and…