Shop Supervisor

Cox Fleet keeps your fleet moving.

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon.

As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiringa Shop Supervisor
to join our Management Team at our Wisconsin Bus Sales location to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

• Responsible for achievement of annual company Service department budget.
• Responsible for achievement of weekly, monthly, and yearly Service KPI’s.
• Daily management of Service operations to ensure company policies and standard procedures are followed.
• Provide support to bus sales and parts department by maintaining customer satisfaction.
• Manage and closely monitor Warranty issues.
• Inspect and maintain a safe work environment and clean facility.
• Review Service work schedules to maintain steady volumes
• Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
• Conduct weekly staff meetings with Service personnel.
• Plan, conduct and participate in Monthly Safety Meetings.
• Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
• Research and identify revenue and profit opportunities in market area.
• Develop quarterly sales plans per customer to direct and maintain profit.
• Obtain sales through sales calls with potential service customers, preparation of estimates, price quotations and proposals.
• Complete call reports, customer profiles, and marketing surveys as required.
• Develop knowledge and understanding of product specifications, features, benefits, and advantages across all product lines.
• Promote all company offerings to encourage customers to utilize Wisconsin Bus for all their company needs.
• Develop and implement operations plan to maximize margins in the Service department.
• Achieve yearly Service department budget goals.
• Daily management of Service operations to ensure company policies and standard procedures are followed.
• Other duties as assigned.

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Safe drivers needed; valid driver’s license required.
• Must be at least 21 yrs. or older.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.
• Ethics & Values:
  Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
• Action Oriented:
  Has a sense of urgency daily; is…