Quality Manager

Position Overview

The Quality Manager is responsible for developing, implementing, and maintaining the organization's quality management systems to ensure compliance with industry standards, regulatory requirements, and customer expectations. This role oversees quality assurance processes, conducts audits, and drives continuous improvement initiatives across operations. The Quality Manager collaborates with cross‑functional teams to identify root causes of quality issues, implement corrective actions, and promote a culture of quality throughout the organization.

Key responsibilities include managing quality documentation, training staff on quality standards, and ensuring products and services meet established specifications.

• Drive continuous improvement projects and initiatives throughout the facility to enhance product quality and customer satisfaction
• Serve as the quality liaison between the division, Corporate, other GBP divisions and customers
• Investigate customer complaints and provide timely responses back to customers, including corrective action
• Develop, implement, and maintain quality management systems in accordance with regulatory and company standards
• Continuously monitor the quality systems for overall effectiveness
• Coordinate regular quality audits to ensure compliance with internal procedures and external regulations
• Collaborate with cross‑functional teams to proactively identify areas for improvement in manufacturing processes and product quality
• Manage documentation related to quality assurance activities, including reports on nonconformances and corrective actions
• Provide training and support to employees on quality systems, procedures, and best practices, including new employee training
• Lead projects aimed at enhancing overall product quality through analysis of data trends and root cause investigations
• Ensure there is effective communication and positive relationships between customers utilizing the various positions within the organization
• Develop, implement, and maintain SOPs and work instructions for quality processes and procedures
• Partner with the Technical Manager to drive root cause analysis and corrective/preventive actions for nonconformances
• Oversee product quality on trials, including activities such as preparation, collecting samples, SOP development, sample testing, data acquisition, and reporting
• Ensure that the rework jobs and product holds are completed and resolved in a timely manner
• Facilitate communication between shifts and throughout the division to promote consistency, collaboration, and the sharing of best practices relating to quality
• Ensures the divisional quality program is compliant with regulatory, customer and corporate requirements
• Monitor quality‑related data trends and partner with operations in troubleshooting and investigating to identify root causes and appropriate corrections and corrective actions
• Maintain product hold and corrective action logs
• Manages the effectiveness of the customer complaint program
• Participate in internal, external third party and customer audits. Assist with supplier audits and vendor reviews
• Serve as a member of the divisional HACCP team

• A minimum of five years of job‑related experience with progressive responsibilities in quality, food safety, auditing or related discipline. Experience in a manufacturing environment is preferred
• Proficient knowledge of regulatory compliance including HACCP, BRCGS and related quality standards
• Experience in conducting quality audits within a manufacturing setting
• Excellent analytical skills for data interpretation and problem‑solving
• Must have strong communication skills for effective collaboration across departments and with external customers
• Strong attention to detail and the ability to work accurately and efficiently
• Strong leadership, communication, and problem‑solving skills
• Experience working in and applying LEAN Six Sigma concepts and participating in Kaizan events

Education: Bachelor's degree in Quality Engineering, Manufacturing Engineering, Operations, Business Administration, or similar/related program required

Experience: In lieu of education…