Technical Services Representative Job De Pere area,Wisconsin USA,Trades / Skilled Labor

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.

Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #Energized By Growth .

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, Clear View, Tokheim, Pro Gauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

WHAT YOU’LL DO

In this role, you will provide technical support to customers and distributors, troubleshoot equipment issues, assist with installations, and deliver product training. You will also collaborate with Engineering, Production, and other internal teams to improve product performance and customer satisfaction.

This is an excellent opportunity for someone who combines strong mechanical and electrical troubleshooting skills with a customer-focused approach and enjoys a mix of on-the-phone support, technical support work, and field support.

Key Responsibilities

Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
Installation & Field Service: Assist with equipment installations and conduct site evaluations.
Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

WHAT YOU’LL BRING

Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.
A minimum of two years’ experience in technical services or a related area is required
Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
Experience with machinery assembly, installation, or troubleshooting is a plus.
Strong analytical, problem-solving, and diagnostic skills.
Proficiency with Microsoft Office and Windows-based systems.
Excellent verbal, written, and interpersonal…