Front Desk, Healthcare

Director of First Impressions (D.O.F.I.)

Do you make great first impressions? Are you someone who never meets a stranger? If so, Health

CARE Express is looking for reliable, energetic individuals to join our Director of First Impressions (D.O.F.I.) team. As the face of the company, this front desk position plays a critical role in our organization and patient care.

In this role, you will be responsible for greeting patients, verifying their information, and providing assistance when needed. You'll answer phone calls courteously and promptly, ensure clinic forms are replenished, and maintain accurate payment records for patient accounts. Additionally, you'll scan patient information, verify insurance, and maintain confidentiality in line with HIPAA regulations. Your responsibilities also include addressing patient concerns in a timely manner, working professionally with both patients and medical staff, and remaining flexible for cross‑training opportunities.

Occasionally, you may take on tasks outside the usual scope of practice to help drive our organization's mission forward.

$15.00 and up per hour, depending on experience.

12‑hour shifts, rotating Saturdays, 30+ hours per week.

• Health Insurance
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Long Term Disability
• Accident Insurance
• Critical Illness
• Benefit Time Off
• Bereavement Leave

Success in this role requires strong organizational skills, strict confidentiality, effective communication, and exceptional customer service. You should also be familiar with clinical office operations and basic computer systems. This position plays a pivotal role in the growth of our organization. We encourage personal development and pride ourselves on a fun work environment, complete with monthly themed dress‑up days.

Health

CARE Express operates 16 urgent care facilities, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.

New hires may have to attend a 4‑day training session in Texarkana, TX, as part of the onboarding process.