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Customer Service Representative

Job in De Soto, Johnson County, Kansas, 66018, USA
Listing for: Patterns-India®
Full Time position
Listed on 2026-10-17
Job specializations:
  • Supply Chain/Logistics
    Inventory Control & Analysis, Procurement / Purchasing, Logistics Coordination, Supply Chain & Logistics
Salary/Wage Range or Industry Benchmark: 42000 - 64000 USD Yearly USD 42000.00 64000.00 YEAR
Job Description & How to Apply Below
  • Create and process purchase requisitions and purchase orders for required products and materials.
  • Track orders and follow up with vendors to ensure timely delivery.
  • Monitor existing orders and coordinate expedited or delayed shipments as needed.
  • Enter and update received orders in the inventory management system.
  • Review inventory levels and assist with stock replenishment recommendations.
  • Communicate with vendors and customers regarding order status, delivery schedules, and product availability.
  • Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.
  • Research vendors and product options to support quality, pricing, and delivery requirements.
  • Coordinate returns or replacements for damaged, defective, excess, or expired inventory.
  • Maintain accurate purchasing, inventory, and order records.
  • Support inventory reporting, performance metrics, and cost-saving initiatives.
  • Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.
  • Maintain a clean, organized, and professional work environment.
  • Perform other duties as assigned.
Key Responsibilities
  • Create and process purchase requisitions and purchase orders for required products and materials.
  • Track orders and follow up with vendors to ensure timely delivery.
  • Monitor existing orders and coordinate expedited or delayed shipments as needed.
  • Enter and update received orders in the inventory management system.
  • Review inventory levels and assist with stock replenishment recommendations.
  • Communicate with vendors and customers regarding order status, delivery schedules, and product availability.
  • Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.
  • Research vendors and product options to support quality, pricing, and delivery requirements.
  • Coordinate returns or replacements for damaged, defective, excess, or expired inventory.
  • Maintain accurate purchasing, inventory, and order records.
  • Support inventory reporting, performance metrics, and cost-saving initiatives.
  • Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.
  • Maintain a clean, organized, and professional work environment.
  • Perform other duties as assigned.
Required Qualifications
  • High school diploma or equivalent.
  • Strong computer skills and the ability to learn new software systems.
  • Proficiency in Microsoft Office applications.
  • Strong organizational skills and attention to detail.
  • Good written and verbal communication skills.
  • Basic mathematical and data-entry skills.
  • Ability to work independently and manage multiple tasks.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • At least 1 year of experience in purchasing, procurement, or a related field.
  • Experience creating and tracking purchase orders.
  • Familiarity with SAP, Infor SX.e, ERP, or inventory management systems.
  • Experience with vendor management, order processing, or invoice reconciliation.
  • Experience in a manufacturing, industrial, warehouse, or storeroom environment.
  • A bachelor's degree in Business, Finance, Supply Chain Management, or a related field is preferred but not required.
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