Global Desk Manager

Position: Global Renewals Desk Manager
** ABOUT TEMENOS
**** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
**** We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
**** At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
**** VALUES
* *** Care about transforming the Banking landscape.
**** Commit to being part of an exciting culture and product evolving within the financial industry.
**** Collaborate effectively and proactively with teams within or outside Temenos.
**** Challenge yourself to be ambitious and achieve your individual as well as the company targets.
**** ABOUT TEMENOS
** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
** THE ROLE
** The Global Renewals Deal Desk Manager supports the worldwide renewal Leader by managing commercial governance, renewal pricing strategy, and non-standard renewal deal support. The role ensures commercial accuracy, global policy consistency, and high-quality renewal proposal execution.

This position works closely with Global Renewals Leader, Regional Deal Managers, Finance, Legal, Product, and Sales Operations to accelerate renewal cycles, protect ARR, and improve commercial outcomes. The role is globally focused—supporting all regions—and reports into the Vice President Sales Operations with a strong dotted line into the Global Renewals Leader.
** RESPONSIBILITES
* ** Review and commercially oversee the top global or strategic renewal deals, ensuring pricing integrity, compliant governance, and accurate documentation.
* Guide and facilitate global approval workflows with Finance, Legal, Product, and Executive stakeholders when needed.
* Support Renewals and Account teams with pricing scenarios, uplift strategies, commercial structures, and competitive renewal positioning.
* Drive continuous improvement of renewal deal processes, tools, templates, and best practices across all regions.
* Provide global reporting and insights on renewal deal trends, margin impacts, discounting behaviour, cycle times, and risk indicators.
* Ensure consistent application of renewal policies, playbooks, and commercial guidelines worldwide.
** SKILLS & EXPERIENCE
*** Proven experience in Deal Desk, Renewals Operations, Commercial Operations, or Sales Operations.
* Strong commercial acumen and financial analysis skills, including solid understanding of software subscription economics and Renewal related Revenue Recognition principles.
* Ability to manage complex, multi stakeholder commercial cycles across regions and time zones.
* Exceptional communication, organization, and cross-functional project management skills.
* Proficiency with CRM/CPQ tools required; experience supporting global user groups preferred.
** PERSONAL ATTRIBUTES****•
** Highly collaborative with the ability to influence without authority across global teams.
• Strong attention to detail with a balanced, pragmatic approach to commercial decision making.
• Thrives in a fast-paced, high-volume, deadline-oriented global environment.
• Solutions oriented mindset with the…