Customer Systems Support Agent

Customer Systems Support Agent

Salary:
Up to £12.38 per hour
Part-time

Hours:

30 hours per week- shifts across 4 to 5 days, with occasional weekend work (typically 1 in every 3 to 4 weekends)

Location:

Primary location Sandwich, with occasional work across Thanet sites

We are currently recruiting for a Customer Systems Support Agent to join a busy and customer-focused team. This is a varied role supporting both customer service operations and internal systems administration. Full training will be provided, making this an excellent opportunity for someone who is methodical, organised, and confident working with systems.

The role will involve supporting the Customer Service Team with general enquiries, phone answering and sales, while the remaining time will focus on systems-based administrative tasks, working closely with the internal Systems and IT lead.

Key Responsibilities

Support the Customer Service Team with general customer enquiries, telephone calls and sales activity
Carry out administrative tasks across internal systems, working to a planner of deadlines
Work closely with internal systems and IT leads to support day-to-day operations
Accurately update and maintain records on bespoke systems
Help provide resilience and cover within the Customer Service Team
Manage workload effectively with a flexible and proactive approach

Person Specification

Strong organisational and time management skills
Methodical and conscientious approach to work
Confident using computer systems and able to learn new, bespoke systems quickly
Able to manage a varied workload and adapt to changing priorities
A team player with good communication skills
Previous customer service or administrative experience is desirable, but not essential Benefits

Free leisure membership
Friends and family discounts
Discounted spa treatments
Childcare discounts
Professional development opportunities
Holiday purchase scheme and volunteering leave
Employer pension contribution and company sick pay
Employee assistance programme
Cashback rewards

Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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