Senior Manager – Strategic Insights & Process Excellence

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description Role

Purpose:

The role of Senior Manager, Strategic Deal Insights & Process Excellence in the CI Deals Finance team is to provide in-depth analysis, executive level insight and subject matter expertise in respect of the performance of incentive agreements, and the profitability of clients while leveraging AI to enhance the overall process.

Analyse key client deal performance against targets, forecasted volumes, and associated revenues to determine the net profitability of clients' Visa business.

Develop high-impact deal reporting and executive briefing documents for senior stakeholders, including global decision-making forums (EDR and GPIC), contributing to strategies that drive client profitability.

Serve as the subject matter authority on deal insight reporting, driving improvements in the speed, quality, and strategic value of deal decision-making across Client Incentive Deals.

Report directly to the Senior Director, Head of Deals MI, Governance and Process Improvement, and present to senior executives on deal performance, client profitability, and AI initiatives to enhance executive-level insights.

Key Accountabilities:

Deal Performance Analysis & Reporting:

Lead analysis and reporting on client contract performance using GARP, assessing deals against business case plans in partnership with client engagement teams.

Analyse net yields and client profitability across portfolio dimensions (domestic vs cross-border, CNP, regulated markets) to identify opportunities to enhance profitability.

Communicate financial risks and upsides to decision-makers; provide commercial insight for new deals, challenging modelling assumptions to ensure robust projections.

Deliver European yield analysis and reporting on yield compression to EDR (Regional President, European CFO, GCMs).AI-Driven Process Improvement & Automation:

Design and implement AI-driven solutions to eliminate inefficiencies across MI workflows, from deal structuring to post-deal tracking.

Oversee automated deal reporting to deliver insights to senior leadership; drive step-change improvements in executive-level reporting for EDR and GPIC.Management Information (MI) & Data Governance:

Own the deal MI database, ensuring completeness, integrity, and traceability of all contracted deals.

Expand MI coverage for pre- and post-contract tracking, using AI to derive insights from structured and unstructured data.

Define and standardise methodologies for revenue/incentive allocations, model reconciliations, and backend data analysis.

Executive Reporting & Strategic Deliverables:

Deliver reporting for GPIC and senior finance stakeholders: monthly Win/Loss, quarterly Non-Compliance, Deal Pipeline, and annual Post-Mortem Analysis.

Create compelling executive slide decks that guide stakeholders through analysis and recommendations; present to senior leaders bal Projects & Systems Implementation:

Serve as European lead for MI work streams on Global DPT and deal standardisation projects.

Implement deal upload, tracking, and dashboard strategies for the deal performance tracking system; collaborate with tech teams on data views and Europe-specific insights.

Manage historic model uploads to DPT, monitor status, and validate KPIs for system integration accuracy.

Stakeholder Leadership & Enablement:

Partner with CI Ops, FP&A, Sales Excellence, AEs, Cluster CFOs, and commercial stakeholders to deliver deal performance reporting.

Act as trusted advisor on deal insights and MI processes; lead relationships with Revenue & Commercial Operations, Global Projects, and third-party vendors.

Drive adoption of AI-enabled processes and global transformation projects such as DPT through training, guidance, and best-practice leadership; provide project management aligned to strategic objectives.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications Education & Professional

Qualifications:

Degree educated (2:1 or above preferred) in a quantitative field such as Finance, Economics, Mathematics, Statistics, or Engineering.

Professional qualification preferred: CIMA, ACA, ACCA, CFA, or MBA.Technical & Analytical

Skills:

Advanced proficiency in Excel, VBA, PowerPoint, and Power BI; working knowledge of SQL and Python beneficial.

Strong understanding of AI applications in finance, with advanced skills in enterprise AI tools (e.g. Microsoft Copilot, Claude, ChatGPT) for…