Administrative Support

Job Title:

Administrative Support I Job Status:
Full-time

Location:

Detroit, MI

Bilingual:
Arabic preferred

Job Summary:

Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

• Answer phones, screen incoming calls, gather routine information, and direct callers to appropriate destination.
• Take and deliver messages as needed.
• Schedule appointments and admissions for clients and set up client reminders as needed.
• Answer questions and concerns, collect information and documentation, provide information on program requirements, and schedule patient/clients.
• Distribute documentation to appropriate destinations.
• Provide a welcoming, informative presence at assigned workstation.
• Be cognizant of surroundings and notify a supervisor of suspicious or threatening behavior.
• Account for the safety and security of the building.
• Greet visitors, determine service need, and direct to appropriate area or individual.
• Type, copy, file, and fax documents as needed.
• Prepare and sort mail.
• Order supplies as needed.
• Maintain agency confidentiality and client privacy.
• May be responsible for scheduling and maintaining appointment calendars for sessions, individuals, or groups.
• May enter routine data into database software.
• May prepare client/patient forms and files (hardcopy and/or electronically).
• May assist in gathering data for regular reporting based on assigned functional area.
• May perform standardized testing according to established guidelines and procedures, including hemoglobin testing, obtaining weight and measurements, and documenting results.
• Operate standard office equipment and use required software applications.
• Perform other duties and responsibilities as assigned.

• Basic concepts, principles, and practices of office administration.
• Billing systems, co-pays, deductibles, and insurance verifications, as well as referrals and prior authorizations based on assigned functional area.
• Basic medical terminology based on assigned functional area.
• OSHA standards and universal precautions based on assigned functional area.

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office.
• Operating electronic medical record software based on assigned functional area.
• Operating database software based on assigned functional area.
• Operating MI WIC database based on assigned functional area.

• Communicate effectively, both orally and in writing.
• Organize and prioritize multiple tasks and meet deadlines.
• Provide a high level of customer service to both internal and external contacts.
• Work independently as well as collaboratively within a team environment.
• Maintain confidentiality of agency and client information.
• For the medical clinic – ability to use medical terminology.

• Minimum Degree
  
  Required:
  
  High school diploma or GED equivalent.
• At least 6 months previous admin/clerical experience or 1 year preferred, or any equivalent combination of experience, education, and/or training approved by Human Resources.

• None required at date of hire.

Hours:

Normal business hours; some additional hours may be required.

Travel Required:

None generally required.

Working Environment:
Climate controlled office.