Assistant Registrar Student Records and Success Operations

Reporting to the Registrar, this position provides operational leadership for academic records processing, student academic standing workflows, and Registrar service delivery functions. The role ensures accurate, timely, and student-centered records administration across the student lifecycle, including academic progression, graduation, and institutional compliance processes. Working collaboratively with academic and student services departments, the Assistant Registrar supports enrollment management, student persistence, and policy implementation through effective operational practices.

This position serves as a functional lead responsible for coordinating staff workflows, interpreting academic regulations, and advancing continuous service improvement.

This position operates on a modified weekly schedule designed to support extended student service hours. Regular scheduled hours are Tuesday through Wednesday and Friday, 8:00 a.m. to 4:30 p.m., with extended service hours on Mondays and Thursdays from 10:00 a.m. to 6:30 p.m. Coverage of late service hours is shared between the Assistant Registrars, with each position assigned one evening schedule per week.

All Registrar department team members are required to work the Commencement ceremonies each year.

Any Education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.

• Bachelor’s degree from a regionally accredited institution
• Minimum of five (5) years of progressively responsible experience in registration, academic records, or higher education student services operations
• Experience coordinating operational workflows or staff assignments in a service environment
• Thorough and applied knowledge of FERPA and academic policy compliance
• Ability to interpret academic regulations and apply them to student cases
• Strong written and verbal communication skills
• Ability to collaborate effectively across academic and administrative departments
• Ability to manage cyclical deadlines in a high-volume service environment
• Ability to maintain confidentiality and handle sensitive student information

• Customer Focus
  -Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.
• Communication -Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures.
• Collaboration -Creates a positive, team-oriented environment by working with colleagues (internal and external) and promoting a culture of collaboration and shared purpose. Demonstrates strong communication and interpersonal skills to work with diverse groups, helping to ensure clear, respectful, and effective interactions across the college community.
• Accountability -Holds self and others accountable for measurable, high-quality, timely, and cost- effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Problem Solving
  -Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Attention to Detail - Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.