Manager, Global Business Office

In this position...

We are seeking an experienced professional to serve within the FCSD Business Office, which supports governance for the Vice President of FCSD and the broader FCSD leadership team.
This is a high-profile opportunity to help shape the narrative of Ford’s Customer Service Division (FCSD) as we accelerate growth across parts, service, accessories, and the customer ownership experience. In this role, you will be close to the work that matters most—supporting FCSD’s strategic priorities, driving executive-level reporting, and helping tell the story of our progress with clarity, discipline, and impact.

The role offers cross-functional visibility, access to senior-level decision-making, and the chance to influence how FCSD communicates priorities, measures performance, and drives accountability.
As a Business Office Manager (LL6 Ford leadership level), you will play a key role in the cadence, content, and communications that keep FCSD leadership aligned and on track. This role is ideal for an experienced professional who is proactive, flexible, and positive when priorities shift; energized by turning data into clear, compelling executive stories; comfortable making presentations clean and actionable;

and able to interpret FCSD data in a way that goes beyond calculating the numbers to explaining what they mean and why they matter. Responsibilities may include work in these areas:

• Strategic Planning & KPI Reporting:
  Support the monthly and quarterly reporting cadence for FCSD Business Office objectives and key performance indicators (KPIs), ensuring alignment with FCSD's strategic priorities. Manage the development and monitoring of strategic initiatives and their corresponding metrics across various FCSD business teams. Partner with FCSD Finance to accurately represent business performance.

• Executive Communications & Presentations:
  Lead the preparation and coordination of compelling, visually appealing, and data-driven presentations for various FCSD leadership forums, including monthly Business Operations Review, monthly FCSD Governance Meetings, and ad-hoc executive reviews. Prepare external-facing presentation materials for key FCSD forums such as the Global Dealer Roundtable, National Dealer Meeting, supplier engagement events, and other high-visibility audiences, including scripting, voiceover comments, and clean, effective presentation design.

• Internal Communications:
  Help manage the FCSD governance calendar, coordinating across FCSD teams and the VP's Executive Assistant. Oversee weekly OCM meeting materials and updates for VP and direct reports. Manage the FCSD Business Office SharePoint site, ensuring it remains organized, up-to-date, and user-friendly to support effective information sharing. Support internal controls for the Business Office and ISO Audit requirements.

• Project Leadership & Operational Excellence:
  Lead and contribute to strategic projects and initiatives as needed. Oversee FCSD Business Office meetings, team events, and offsites including agenda, logistics, and communication. Help transform how the Business Office works by applying AI agents, Copilot, LLMs, and other Microsoft digital tools to streamline processes, improve productivity, and modernize.

• Bachelor’s degree in business, data analytics & presentation, finance, economics, or a related field.

• 5 years of progressive experience with a proven track record of supporting senior leadership and influencing decision-making.

• Relevant leadership experience, with demonstrated ability to lead cross-functional work, manage senior stakeholder expectations, and deliver results in a complex business.

• Excellent written and verbal communication skills, with the ability to communicate…