Product Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

We are seeking an experienced Product Manager to lead the strategy, roadmap, and execution of Order Management System (OMS) capabilities that power modern commerce experiences.

In this role, you will own products that support the end-to-end order lifecycle, including order processing, fulfillment, inventory visibility, returns, exchanges, and customer service experiences. You will work closely with engineering, operations, business stakeholders, and external partners to deliver scalable solutions that improve customer satisfaction, operational efficiency, and business performance.

The ideal candidate combines strong product management expertise with an understanding of digital commerce, supply chain processes, and enterprise technology platforms.

Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week.

Relocation assistance may be available for qualified candidates.

• Define and communicate product vision, goals, and roadmap initiatives.
• Align product priorities with customer needs and business objectives.
• Identify opportunities to improve customer experiences and operational effectiveness.
• Drive product decisions using customer feedback, market trends, analytics, and business insights.

• Own the product lifecycle from discovery through launch and continuous improvement.
• Define business requirements, user stories, process flows, and acceptance criteria.
• Prioritize product backlogs based on customer value, business impact, and technical feasibility.
• Partner with engineering teams to deliver high-quality product enhancements and new capabilities.
• Support release planning, testing, launch activities, and post-launch performance monitoring.

• Drive enhancements across core order management capabilities, including:
• Order orchestration
• Inventory visibility
• Fulfillment workflows
• Customer notifications
• Returns and exchanges
• Payment processing
• Customer service experiences
• System integrations

• Build strong partnerships across business, technology, operations, and external vendor teams.
• Facilitate alignment among stakeholders with diverse priorities and perspectives.
• Communicate roadmap updates, key decisions, risks, and delivery progress to leadership.
• Lead cross-functional discussions to drive successful outcomes.

• Strong customer focus and product thinking.
• Ability to drive clarity in complex business environments.
• Excellent cross-functional collaboration skills.
• Data-driven decision-making capabilities.
• Ownership mindset and accountability for product outcomes.
• Ability to influence without direct authority.
• Passion for solving customer and operational challenges through technology.
• Leverages AI and automation to work smarter, drive efficiency, and deliver greater customer and business value.

• Bachelor’s degree or equivalent combination of relevant education and experience
• 5+ years of Product Management experience.
  
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