Product Manager - Global Uptime, Digital Product

Job-:
Ford Next Businesses

Location:

Dearborn, MI, United States Workplace:
Hybrid

Schedule:

Full time Posted:
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles  this position...

Every hour matters when a customer’s vehicle is in the shop. Our Vehicle Care organization is driving the transformation of Ford’s service experience – reducing downtime, increasing transparency and powering data-driven solutions for dealers globally. As a Product Manager, you’ll lead the development of platforms and tools that help Ford and dealerships diagnose, repair and communicate faster – turning service from reactive to predictive.

You’ll define the product strategy, roadmap and success metrics for critical experiences leveraged by Ford internal teams and dealerships every day. You’ll collaborate with engineering, design, data science and business stakeholders across the globe to deliver products that directly improve dealer efficiency, and Ford’s brand promise of caring for customer's time.

Qualifications You'll have...Bachelor’s Degree required.
5+ years of product management experience in the technology industry.

Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.

Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.

Demonstrated ability to achieve goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills.

A deep passion for your customers, their needs, and building/shipping products to meet these needs.

Successful product launch experience in a matrix organization and demonstrated ability to manage products in production and their backlogs.

Strong leadership skills and experience managing stakeholders including Design and Engineering across the organization.

Strong verbal and written communication skills, including experience creating Product Requirements Documents.

Strong data analysis skills.

Familiarity with Agile Software Methodologies.

Curiosity around new technologies and a strong desire for continuous learning. Proficiency in Microsoft Office Suite.

Even better, you may have...8+ years of software product management experience

Experience with automotive service operations or dealership software products

Experience using Figma for collaborative design workflows, including version control and feedback integration.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we…