Process Excellence Analyst III

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!

The Process Excellence Analyst III independently leads defined HR service design, implementation, and improvement initiatives throughout the service lifecycle. This role partners across HR and business functions to understand business and employee needs, facilitate process and service design activities, translate business decisions into operational solutions, and coordinate implementation activities across stakeholders. The Process Excellence Analyst III applies established Process Excellence methodologies while exercising judgment in developing process designs, business rules, requirements, validation approaches, implementation materials, and service measures.

The role identifies issues and opportunities that require broader service, policy, technology, or leadership decisions and brings forward recommendations for resolution.

• Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, Industrial Engineering, Information Systems, Business Analytics, or related discipline; or equivalent relevant experience.
• Three (3) or more years of progressive experience in Human Resources, HR Operations, Shared Services, Business Operations, Process Improvement, HR Technology, Analytics, or related disciplines.
• Experience analyzing and documenting business processes, operational procedures, business requirements, or service workflows.
• Experience coordinating cross-functional process improvement, implementation, or operational initiatives.
• Demonstrated ability to analyze operational data, identify trends and root causes, and develop actionable recommendations.
• Strong analytical, facilitation, organizational, problem-solving, and stakeholder collaboration skills.
• Proficiency with Microsoft Excel and experience developing reports, process maps, presentations, or operational documentation.
• Ability to independently manage defined initiatives and competing priorities.

• Experience with Workday, UKG, or other enterprise HR technology platforms.
• Exposure to Lean Six Sigma, process improvement, business analysis, project management, or change-management methodologies.
• Experience developing business requirements, business rules, process maps, validation scenarios, or testing materials.
• Experience facilitating stakeholder discovery, process design, or improvement sessions.
• Experience developing operational metrics, dashboards, scorecards, or service-performance reporting.

Analyze & Design Services Lead analysis of assigned current-state processes and services to identify gaps, inconsistencies, dependencies, and improvement opportunities. Conduct stakeholder interviews and facilitate defined discovery and process-design sessions. Translate approved business decisions into operational process and service designs. Develop process maps, business rules, workflow designs, operational documentation, and service materials. Identify opportunities for simplification, standardization, automation, and improved employee or leader experience.

Maintain approved service designs and supporting documentation throughout the service lifecycle.

Translate Needs into Implementation Requirements Translate business and service decisions into clear, implementation-ready business requirements. Develop business rules, validation scenarios, test scripts, operational procedures, and supporting implementation materials. Partner with HRIS and other enablement teams to clarify requirements, evaluate proposed solutions, and resolve implementation questions. Identify and document dependencies, risks, assumptions, decisions, and open issues. Evaluate whether proposed operational or technology solutions align with approved service requirements and elevate material gaps.

Lead Readiness & Implementation Activities Lead defined implementation and readiness activities across stakeholders. Develop and maintain implementation plans, readiness materials, milestones, and action tracking. Coordinate business validation and document results, defects, decisions, and required changes. Partner with delivery teams to confirm operational processes, documentation, knowledge resources, and supporting materials are ready for implementation. Support service launch, adoption, and stabilization. Incorporate approved implementation…