Loan Officer Assistant

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence.

We are seeking a Loan Officer Assistant who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing.

Key Responsibilities:

• Make outbound calls.
• Schedule Appointments.
• Take Zoom calls with realtors to network .
• Set up and structure new files/applications.
• Collect and organize borrower docs.
• Walk clients through disclosures and submissions.
• Stay on top of conditions and work with processing/underwriting to keep files moving.
• Give clients regular updates and chase outstanding items.
• Help with pre-approvals, scenarios, and follow-ups.
• Keep pipeline/CRM organized and make sure nothing falls through.

Qualifications:

Previous mortgage or financial services experience preferred

Strong organizational and time-management skills

Clear and professional communication skills (written and verbal)

Ability to work independently and manage multiple files at once

Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus

Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

What We Offer:

• Collaborative, supportive leadership and team environment
• Competitive compensation package (hourly + performance incentives)
• Opportunity for career growth within one of the top-performing divisions at West Capital Lending
• Modern systems and tech stack designed to make your job more efficient