Fraud Prevention Supervisor

The Opportunity: We are seeking a Fraud Prevention Supervisor to join our Risk Management team. This role will help implement, curate, and monitor the credit union’s Fraud Prevention program by coordinating investigative activities and resources to minimize fraud losses. Responsibilities include risk assessments, staff supervision and guidance, investigation coordination, and vendor and law enforcement liaison.

• Supervise operational activities and workflow, directing staff in timely completion and coverage of tasks.
• Escalate problems and present issues to affected users, assess appropriate steps, and execute corrective action with vendors, staff, and management.
• Supervise, guide, and counsel Fraud Prevention staff.
• Demonstrate expert knowledge of systems, policies and procedures related to Fraud Prevention processes.
• Ensure timely completion of fraud-related Suspicious Activity Reports (SARs) for the Fraud Prevention team.
• Assist with ensuring fraud detection systems are appropriately tuned to minimize fraud losses and false positive alerts, including digital channels.
• Approve accounts for charge off, collection/civil action, or criminal action.
• Perform any Fraud Prevention function, including writing procedures, leading, or participating in projects, and performing process improvement analyses.
• Conduct investigative casework in primary and backup capacities.
• Serve as a liaison to fraud prevention system vendors and credit union information management division to optimize use of systems.
• Participate in system updates and releases, including testing and cross functional department communications as identified through review and testing functions.
• Curate written procedures to ensure compliance and program effectiveness.
• Communicate changes in procedures using established corporate communication tools.
• Ensure timely and accurate processing of criminal Subpoenas and Search Warrants.

• College degree in a related field (such as business or criminal justice) or equivalent related work experience.
• CFE (Certified Fraud Examiner) certification preferred
• Seven years current experience with financial institution deposit operations and service delivery channels, including the use of specialized software to perform critical Fraud Prevention tasks (Verafin, EWS, Alloy, Threat Mark, Bio Catch, CLEAR, Lexis Nexis, etc.).
• Knowledge of regulations relating to Bank Secrecy Act, UCC, Reg E, and deposit and payment systems operations.
• Ability to maintain strict confidentiality of sensitive information and challenging subject matter encountered during daily activities.

• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able toinitiateand embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.