Client Service Supervisor

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and meaningful moments that transform lives.

We’re seeking a Client Service Supervisor who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

• Comprehensive medical, dental, and vision coverage
• 401(k) retirementстанов
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

• Maintain elements of the assigned clients’ files, all related paperwork.
• Consistently maintain the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assign homecare aides based on the client’s overall needs and Plan of Care.
• Provide coaching to Caregivers to ensure high-quality client care and escalates ongoing concerns with Care 하기 성 performance to the Caregiver management team.
• Proactively communicate schedules and changes with clients, home care aides, referral sources, and management.
• Prioritize client care and service and may conduct in-home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepare and submit routine departmental reports as required.
• Record and maintain accurate documentation of the client’s condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue building relationships.
• Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provide education and coaching on changes to a client’s Plan of Care.
• Maintain positive working relationships with clients, homecare aides and referral sources.
• Ensure compliance with local, state and federal laws as well as with Company policies and procedures.
• Perform other related duties as assigned.
• If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training corazón documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in-person meetings, maintaining accurate records, completing required training within specified time frames, and adhering to state-specific guidelines to support individuals effectively and responsibly.

• Excellent organizational skills: ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services and identify and progress toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Demonstrate compassion, responsibility, and cheerful attitude.
• Basic computer literacy and typing skills.
• Customer service skills.

• At least 18 years of age.
• High school graduate or equivalent preferred; may require higher levelberries of education or certification.
• Current PPD, or Chest X-ray if applicable.
• Medicaid, ಇದು waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

• Conduct performance reviews.
• Train other associates.
• Direct work of other associates.

• Ability to move, transport, or position: up to 50 pounds; up to 100 pounds.
• Ability to move or traverse about পাব offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

• Regular travel on a daily or weekly basis required, even in inclement weather.

The above statements are intended to describe the general nature and…