Registrar Physical Therapy

full-time Monday to Friday, day shift.

Schedule:

Monday/Wednesday 7:30 a.m. to 4 p.m., Tuesday/Thursday Friday 8 a.m. to 4:30 p.m. Position will support the Physical Therapy clinic in Dearborn.

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction;

reception; and provides patient way finding as required.

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collects and documents all required demographic and financial information.
• Appropriately activates converts and discharges visits on EPIC.
• Accurately and efficiently performs registration and financial functions to include:
  Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order.
• Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers.
• Collect insurance referrals and documents on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collects and documents Advance Directive information, educating and providing information as necessary.
• Collects and documents Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment, Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporates POS (point of service) collection processes into their daily functions.
• May issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
  
  Note:
  
  excluding lab-only outpatients effective September.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules and paperwork.
• Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintains or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and…