On Site Guest Service WoodSpring Suites Dearborn MI

On Site Guest Service- $16/hr wood Spring Suites Dearborn MI

Join to apply for the On Site Guest Service- $16/hr wood Spring Suites Dearborn MI role at Concord Hospitality Enterprises

The On-Site Guest Service Representative is provided a guest room to live on property during the term of employment. On‑site room provided as part of compensation and is a requirement for this position.

This position is part time and on call. Hourly rate is $14.00.

Essential Functions:

• Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Call GM immediately regarding any safety, security issues or with urgent questions/concerns.
• Responsible to utilize and follow all Safety and Security procedures.
• Establish good communication and professional relationships with property guests.
• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check‑in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.
• Ensure that all storage and employee areas are secured nightly.
• Follow company procedures by verifying  provide access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Perform other tasks as assigned by supervisor.
• Take responsibility for insuring that property is always clean and free of any trash and debris.
• Follow on call schedule 9 pm to 8 am.

Knowledge, Skills, And Abilities:

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail‑oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem‑solve and resolve issues effectively and efficiently.
• Ability to read, understand, interpret information found in a variety of internal hotel information.
• Ability to self‑supervise and work with limited supervision.

Preferred Education/

Experience:

• High school diploma or GED; or 6+ months working in customer service.
• Cash‑handling experience.

Entry level

Part‑time

Information Technology

Hospitality